One van in 2009. Fourteen now.
Marcus Reyes started Brightside after twenty years of watching homeowners get surprised by the bill. The rule hasn’t changed since the first van: the price on the ticket is the price you pay.
Why we price before we touch anything
Most bad experiences with a tradesperson start the same way. Someone arrives, gets to work, and the number only shows up once the job is done.
So we flipped it. Every Brightside job runs on a three-part service order. The tech diagnoses the problem, writes a fixed price on the ticket and waits for your signature before any work starts. If the job turns out bigger than expected, you get a new ticket and a new choice.
It costs us the odd job. It also means most of our work comes from neighbours who were there the first time.
Marcus Reyes
Owner · Master plumber
Service record
Brightside
2009
First van, out of a Lakewood garage
2013
Electrical licence added
2017
HVAC crew and the 24/7 line
2022
Fixed-price tickets on every job
2026
Fourteen vans across six zones
The people who show up
Every tech is employed by us, background-checked and licensed for the work they do. No subcontractors.
Marcus Reyes
Owner · Master plumber
Started Brightside with one van in 2009. Still takes the hard calls himself.
Master plumber, Lic. MP 1048
Tasha Kim
Lead electrician
Panels, rewires and the code questions everyone else forwards to her.
Master electrician, Lic. ME 2210
Dev Patel
HVAC lead
Furnaces, heat pumps and the AC that quit on the hottest day of July.
EPA 608 Universal
Lena Ortiz
Dispatch & scheduling
The voice on the phone. Books the window, texts when the tech is close.
Licences and cover
Copies are on file at the office and in every van. Ask your tech and they’ll show you.
Master plumber
Lic. MP 1048
Master electrician
Lic. ME 2210
Refrigerant handling
EPA 608 Universal
General liability
$2,000,000 per claim
Workers’ compensation
Every employee, every job
Permits
Pulled for every job that needs one
